Do you know the difference between change and transformation?
Change and transformation in IT projects are often confused as being one and the same thing, when they are actually very different. I frequently come across people saying their organisation is...
View ArticleCould RBS have avoided its £56 million fine if it had adopted ITIL best...
Another day and yet another bank has been fined for its business failings – but this time it isn’t due to wrongdoing in the financial markets or to a data breach. RBS has been fined £42 million by the...
View ArticleAre the ITIL Change Management and Release and Deployment processes the same...
I wrote a recent blog about Royal Bank of Scotland and how the bank landed itself a £56 million fine and £125 million of associated costs because of faulty release and deployment management. After...
View ArticleDoes your organisation follow ITIL Supplier Management best practice?
The aim of the Supplier Management process within ITIL® (as detailed in the Service Design manual) is to ensure that: The organisation obtains value for money from suppliers and contracts. Contracts...
View ArticlePRINCE2 Agile – have you heard the latest news?
AXELOS®, the owner of the PRINCE2® project management methodology, has announced that a number of examination institutes have been selected to deliver the new PRINCE2 Agile certification. The...
View ArticleAXELOS Cyber Resilience – have you heard the latest news?
AXELOS®, the owners of the ITIL®, PRINCE2® and other methodologies within the Global Best Practice portfolio, has announced that the following examination institutes (EIs) have been selected to deliver...
View ArticleWhy don’t we love Knowledge Management?
ITIL®’s Knowledge Management process is crucial to the performance of all of the other functions and processes within the service lifecycle. Without good knowledge management, the best decisions cannot...
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Do you remember Wargames?
It was the summer of 1983, Margaret Thatcher and Ronald Reagan were at the heights of their power, Michael Jackson topped the music charts with Billie Jean and Return of the Jedi premiered in cinemas....
View ArticleAre you surprised the ITIL Complementary Qualification Scheme is to be...
AXELOS©, the owners of the ITIL® methodology, has announced that on 31 March 2015 the ITIL Complementary Qualification Scheme will be withdrawn. The ITIL complementary qualifications cover many...
View ArticleAXELOS extends the contracts of six examination institutes
AXELOS®, owners of the ITIL® and PRINCE2® Global Best Practice methodologies, has extended the contracts of six examination institutes. APMG, BCS, CSME, EXIN, Loyalist, and PeopleCert have had their...
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